ey Responsibilities1. Customer Liaison & Complaint Management
- Act as the primary point of contact for all customer quality issues, audits, and technical inquiries.
- Lead the investigation of customer complaints using structured problem-solving methodologies (8D, 5-Why, Fishbone/Ishikawa).
- Ensure timely submission of 3D (Containment), 5D (Root Cause), and 8D reports to customers, verifying that corrective and preventive actions (CAPA) are effectively implemented on the shop floor.
- Travel to customer sites when necessary to review complaints, build relationships, and understand specific application requirements.
2. Advanced Product Quality Planning (APQP) & PPAP
- Lead or participate in the APQP process for new product introduction (NPI) of cable protection sleeves (e.g., braided sleeving, winding, silicone-coated fire sleeves).
- Prepare, review, and submit PPAP (Production Part Approval Process) or First Article Inspection Reports (FAIR/AS9102) to customers.
- Develop and maintain Quality Control Plans, Process Flow Diagrams, and PFMEA (Process Failure Mode and Effects Analysis) documents, ensuring customer-specific requirements (CSR) are integrated.
3. Shop Floor Quality & Process Control
- Partner with the Operations team to standardize quality controls across core manufacturing processes: monofilament/multifilament braiding, precision winding, extrusion, and high-temperature silicone coating.
- Implement and monitor Statistical Process Control (SPC) and Measurement Systems Analysis (MSA) for critical-to-quality (CTQ) product characteristics.
- Drive continuous improvement on the shop floor utilizing 5S methodologies, error-proofing (Poka-Yoke), and waste reduction strategies.
4. Audits & Compliance
- Lead customer quality audits and participate actively in third-party registrar audits for IATF 16949 and AS9100D.
- Conduct regular internal process and product audits to ensure production lines consistently mirror approved customer specifications.
5. Metrics & Reporting
- Track, analyze, and report on key customer quality metrics, including Customer PPM (Parts Per Million), Cost of Poor Quality (COPQ), 8D closure cycle time, and customer scorecards.
- Present quality performance data during weekly and monthly management reviews.
Key Performance Indicators (KPIs)
- Customer PPM Reduction / Zero Defect target achievement.
- 8D / CAPA on-time closure rate (meeting customer-specific timelines).
- First-time-right PPAP / FAIR approval rate.
- Successful completion and scoring of customer and surveillance audits.
Requirements & QualificationsEducation & Experience
- Education: Bachelor’s Degree (B.E./B.Tech) in Mechanical, Polymer, Textile, or Production Engineering/Mechanical Engineering.
- Experience: 4 to 5 years of core experience in Customer Quality / Quality Assurance within a manufacturing setup.
- Preferred Industry Experience: Manufacturing of cable protection sleeves, wiring harnesses, industrial textiles, hose manufacturing, or rubber/silicone extrusion.
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
