Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
About the Role
We are seeking a Technical Program Manager to support our Release Management function. In this role, you will partner closely with a Staff and Senior Technical Program Managers and collaborate with engineering and cross-functional teams to help coordinate software releases for the UKG Pro Suite.
This is an excellent opportunity for someone early in their career who is passionate about software delivery, enjoys solving complex coordination challenges, and wants to grow their program management skills in a fast-paced SaaS environment. The ideal candidate is organized, curious, eager to learn, and interested in modern software development practices, including Agile, CI/CD, evolving Agentic SDLC workflows, and AI-assisted ways of working.
As UKG continues to evolve toward AI-assisted and agent-driven software delivery, this role offers a unique opportunity to help shape the future of Release Management. You'll work alongside experienced Technical Program Managers to leverage AI to streamline operations, improve engineering efficiency, and contribute to the adoption of Agentic SDLC practices across the organization.
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Responsibilities
- Support planning and coordination of software releases across multiple engineering teams.
- Partner with engineering and technical program management teams to track release milestones, dependencies, and deliverables.
- Maintain release plans, documentation, and communications to help ensure predictable, high-quality software releases.
- Create and maintain JIRA queries, dashboards, and reports to provide visibility into release health, risks, and overall release progress.
- Help identify release risks, dependencies, and blockers, escalating issues to the appropriate stakeholders when needed.
- Assist in facilitating release readiness activities, cross-functional meetings, and stakeholder communications.
- Drive continuous improvement by identifying opportunities to simplify release processes, automate repetitive tasks, and leverage AI to reduce manual effort and improve operational efficiency.
- Learn and apply modern Software Development Life Cycle (SDLC) practices, including various engineering methodologies, CI/CD, DevOps principles, and emerging Agentic SDLC concepts.
- Use AI tools such as Claude, ChatGPT, GitHub Copilot, or similar technologies to improve documentation, reporting, communication, analysis, workflow automation, and day-to-day productivity.
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Requirements
- Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a related field, or equivalent practical experience.
- Foundational understanding of modern software development practices, including the Software Development Life Cycle (SDLC), Agile methodologies, and CI/CD concepts.
- Interest in emerging engineering practices, including Agentic SDLC and AI-assisted software delivery.
- Experience using JIRA, including creating filters, queries, dashboards, and reports.
- Comfort using generative AI tools (such as Claude, ChatGPT, GitHub Copilot, or similar) to improve productivity, communication, documentation, analysis, and workflow automation.
- Strong organizational skills with the ability to manage multiple priorities and adapt in a fast-paced environment.
- Excellent written and verbal communication skills, with the ability to collaborate effectively across technical and non-technical teams.
- Strong analytical, problem-solving, and critical thinking skills with attention to detail.
- Demonstrated curiosity, initiative, adaptability, and a passion for continuous learning and process improvement.
- Ability to perform in a hybrid-office role, requiring three or more days per week in the office.
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Preferred Qualifications
- Internship, academic project, open-source contribution, or equivalent experience working with software development teams.
- Familiarity with release management concepts in a SaaS environment.
- Experience using collaboration and engineering tools such as Confluence, GitHub, TestRail, or similar platforms.
- Familiarity with creating dashboards and reports to communicate project, release, or operational status.
- Exposure to Agile frameworks such as Scrum or SAFe.
- Interest in AI agents, workflow automation, Model Context Protocol (MCP), or other emerging technologies that are transforming software engineering and program management
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]
