Onboarding Assistant – EAX Media
Location: Hiranandani Estate, Thane, Maharashtra
Shift Timing: 2:00 PM – 10:30 PM IST
Employment Type: Full-time (Onsite)
About the Role
EAX Media is hiring an Onboarding Assistant to support client onboarding, coordination, and day-to-day operational activities. This is not a core HR role. The ideal candidate should have a smart and professional personality, strong English communication skills, excellent coordination abilities, and a detail-oriented approach to ensure a smooth and professional client onboarding experience.
The person will work closely with clients and internal teams, manage onboarding requirements, coordinate follow-ups, maintain accurate documentation, and ensure all onboarding activities are completed on time.
Key Responsibilities
- Manage and coordinate the client onboarding process from initiation to completion.
- Coordinate with clients and internal team members to collect required information and documents.
- Ensure all onboarding requirements, forms, and documentation are completed accurately and on time.
- Maintain accurate onboarding records, trackers, and documentation.
- Handle emails, follow-ups, scheduling, and regular communication with clients.
- Coordinate meetings, calls, and onboarding sessions as required.
- Follow up with clients and internal teams to ensure pending tasks are completed.
- Identify missing information or documentation and ensure timely closure.
- Support day-to-day office coordination and administrative activities.
- Maintain a professional and positive client experience throughout the onboarding process.
- Assist with other operational and coordination tasks as required.
Requirements
- 1–3 years of experience in Client Onboarding, Admin, Coordination, Customer Success, Office Operations, or a similar role.
- Strong English communication skills – both written and verbal.
- Smart, confident, and professional personality.
- Highly detail-oriented with strong attention to accuracy.
- Excellent coordination and follow-up skills.
- Strong interpersonal and client-handling abilities.
- Good organizational and multitasking skills.
- Basic knowledge of MS Office, Google Sheets, and Excel.
- Ability to manage multiple tasks while maintaining accuracy and deadlines.
- Comfortable working from office (Onsite).
Preferred
- Previous experience in client onboarding or client coordination is a strong plus.
- Experience working in a startup or fast-paced environment.
- Strong ownership and ability to independently follow up on tasks.
- Professional attitude with a service-oriented mindset.
Perks
- Professional work environment
- Career growth opportunities
- Supportive and collaborative team culture
- Hands-on corporate and client exposure
- Opportunity to develop strong client coordination and operational skills
Pay: ₹300,000.00 - ₹500,000.00 per year
Benefits:
- Paid sick time
- Provident Fund
Application Question(s):
- Are you comfortable working onsite in Thane (Hiranandani Estate) during 2:00 PM to 10:30 PM IST?
- This role requires candidates to use their own personal laptop, as the company will not provide one. Are you comfortable with this?
- What is your Current CTC in LPA?
- What is your notice period in days?
Work Location: In person
