Engineer - Application Support S
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Consultant - Automation Engineer SRE Responsibilities: - Infrastructure & Cloud Platforms - Deploy manage and automate cloud and onpremprem infrastructure including compute storage networking and load balancers. - Implement standardized environment provisioning using Ia C modules and templates. - Maintain platform availability through automated patching upgrades and configuration management. - Monitor infrastructure health capacity and cost ensuring optimal performance and usage. - Troubleshoot infrastructure issues across environments with automated diagnostics and runbooks. - Kubernetes & Application Platforms - Deploy configure and automate Kubernetes clusters and application runtimes. - Manage application deployments using Git Ops workflows Helm charts and CI/CD automation. - Implement cluster policies scaling and health checks through automated workflows. - Ensure resilience by automating rollbacks restarts and traffic routing mechanisms. - CI/CD & Release Automation - Build and maintain reusable CI/CD pipelines for application and infrastructure delivery. - Integrate automated testing validation and deployment gates into pipelines. - Implement release strategies such as blue/green and canary with automated rollback triggers. - Maintain consistency and governance across delivery workflows through templates and automation. - Observability & Reliability Engineering - Implement automated monitoring alerting and telemetry pipelines for applications and infrastructure. - Define SL Is/SL Os and drive reliability improvements using datadrivendriven insights. - Reduce toil by building auto-remediation workflows and automated incident responses. - Maintain dashboards logging pipelines and health checks for proactive issue detection. - Resilience DR & Performance - Automate backup restore and failover procedures for critical workloads. - Conduct automated DR validation and periodic simulation tests. - Integrate performance and scalability checks into delivery pipelines. - Implement resilience patterns and platform-level protections through automation. - Stateful Services & Data Operations - Automate operations for databases queues and caching systems including backups failover and maintenance tasks. - Implement schema migration workflows retention logic and data lifecycle automation. - Monitor and optimize performance of data platforms with automated tooling. - Service Platform Engineering & Self Service - Build internal selfserviceservice capabilities for environment provisioning and deployments. - Create reusable templates modules and developer tooling to streamline engineering workflows. - Provide standardized paths (golden paths) for application teams to reduce operational friction. - Secondary Skills SRE & Dev Ops Practices - Apply SRE principles to improve reliability and scalability. - Support incident response root cause analysis and continuous improvement initiatives. - Collaborate with engineering teams to embed automation into development and operations processes. - Drive operational excellence through documentation standards and process automation. - Required Skills - Strong expertise in automation Ia C (Terraform/Pulumi/Ansible) and CI/CD tooling. - Handson experience with Kubernetes platforms and modern application runtimes. - Proficiency in scripting/programming (Python Go Bash) for automation workflows. - Experience with observability stacks and SRE practices (SL Is SL Os error budgets). - Solid understanding of cloud infrastructure (AWS/Azure/GCP) networking and distributed systems. - Minimum
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
CompTIA A+ - New HorizonsNew Horizons, Comptia Server+ - ComptiaComptia, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, Microsoft 365 Certified: Fundamentals - Fundacao BradescoFundacao Bradesco, Microsoft Office Specialist MS Access - MicrosoftMicrosoft
Required Skills
Agile Methodology, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, Personal Effectiveness, Process Automations, Release Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell Scripting
Language
English
Language Proficiency -
Intermediate - B1
Additional Job Location -
Job Type
Regular
Master Skill List -
Application Support S
Remote Type -
Hybrid
Work Shift -
Rotating (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
