- Serve as the first point of contact for IT-related issues.
- Handle customer interactions through phone, email, and chat.
- Log, categorize, prioritize, and resolve incidents and service requests
- Manage tickets using ServiceNow, Remedy, Jira, Zendesk, or similar tools.
- Ensure SLA compliance.
- Escalate unresolved issues to appropriate support teams.
- Maintain accurate documentation and ticket notes.
- Deliver excellent customer service experience.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
