Job Title: LEAD ADMINISTRATOR L1
City: Pune
State/Province: Maharashtra
Posting Start Date: 8/31/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Extensive experience working with New Relic APM Solutions including Instrumentation, Creation of Business Journeys and optimization that enable proactive and efficient monitoring, alerting, and troubleshooting of complex systems, applications and critical business processes · In depth knowledge of observability principles, practices, and industry standards. · Strong understanding of application architecture, infrastructure, and cloud technologies - Kubernetes. · Collaborate with clients to understand their business objectives and translate them into APM requirements. · Develop custom dashboards, reports, and alerts to monitor and track key performance indicators (KPIs). · Provide guidance and support to clients on leveraging APM / Observability data to drive proactive performance management. · Collaborate with cross-functional teams, including developers, operations, and business stakeholders, to drive best practices and continuous improvement.
Mandatory Skills Good understanding and experience on: · Strong experience in implementing and managing New Relic APM / Observability Tools) · Proficient in working with monitoring agents, setting up instrumentation, and integrating Observability tools with application frameworks and platforms · Assessment of the right metrics, and traces to be configured relevant to the Tech stack · Proficiency in configuring and customizing APM / Observability tools and should be capable of working on the data on boarding (eg: Db connect, Linux, Windows, Azure and other data sources) to monitor various application stacks, including web, mobile, and cloud-based applications. · Understanding of application performance metrics, tracing, and profiling techniques. · Knowledge of log management and analysis activities · Expertise in troubleshooting performance issues, conducting root cause analysis, and implementing performance optimization strategies. · Strong knowledge of distributed systems, microservices architectures, and cloud technologies (e.g., AWS, Azure, GCP). · Experience in analysing Observability data, identifying performance patterns, and making data-driven recommendations. · Familiarity with CI/CD pipelines and DevOps practices in a cloud context · Excellent problem-solving and analytical skills to diagnose complex performance issues and recommend effective solutions. · Strong communication and presentation skills to effectively communicate technical concepts and findings to both technical and non-technical stakeholders. · Good hands-on with scripting languages like Python or PowerShell for automation and extending APM tool functionality. · Ability to work collaboratively in cross-functional teams and manage client relationships effectively. · New Relic full stack observability
Role Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.
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Areas of responsibility
Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
Team Management-Collaborate with team members to resolve open tickets and service requests.
Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.
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Mandatory Skills: AIOPS New Relic .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
