job Title: Front Office Duty Manager
Department: Front Office / Rooms Division
Position Type: Full-time (Rotational Shifts)Job SummaryThe Front Office Duty Manager oversees daily front office operations to ensure guest satisfaction and efficient team performance. You will act as the primary authority in the absence of senior management, resolving guest complaints, handling emergencies, and maintaining high service standards.Key ResponsibilitiesDaily Operations
- Supervise front desk staff, including receptionists, bell attendants, and concierge.
- Monitor check-in and check-out procedures to ensure efficiency and accuracy.
- Manage room inventory and maximize room revenue through upselling techniques.
- Conduct daily briefings to update the team on VIP arrivals, occupancy rates, and special events.
Guest Relations
- Resolve guest complaints promptly and professionally, turning negative experiences into positive ones.
- Welcome VIP guests and handle special requests or high-profile bookings.
- Review guest feedback and implement corrective actions with the team.
Administration & Safety
- Perform cash audits and approve credit limits, discounts, or refunds.
- Coordinate with Housekeeping and Maintenance departments to ensure room readiness.
- Act as the fire warden or emergency coordinator during night shifts or incidents.
- Log all daily incidents and handovers accurately for senior management.
Qualifications & RequirementsEducation & Experience
- Degree or Diploma in Hospitality Management, Hotel Administration, or a related field.
- 6 to 9 years of experience in a Front Office supervisory or team lead role (preferably in a 4 or 5-star hotel).
Skills & Competencies
- Proficiency in Property Management Systems (PMS) like Opera, Fidelio, or RoomKey.
- Strong leadership and team motivation skills.
- Excellent communication skills in English (additional languages are a strong plus).
- Problem-solving ability under high-pressure situations.
- Flexibility to work night shifts, weekends, and holidays.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
