Job Title: Back Office Manager/ Senior Manager – OTC (Accounts Receivable)
Domain: Order to Cash (Cash Application & Collections) Preferred Industry: Logistics
Job Summary
We are looking for an experienced Back Office Manager to oversee Order-to-Cash (OTC) operations, specifically in Accounts Receivable, Cash Application, and Collections. The role involves managing end-to-end back-office functions, ensuring SLA adherence, driving productivity, and achieving financial targets.
Key Responsibilities
· Manage OTC operations including Accounts Receivable, Cash Application, and Collections
· Ensure delivery meets client SLAs and contractual obligations
· Oversee daily back-office production and team performance
· Drive productivity and process improvements to achieve financial targets
· Manage budgets, profitability, and resource planning
· Lead and mentor Assistant Managers, Supervisors, and teams
· Handle client interactions and maintain strong stakeholder relationships
· Monitor operational metrics and present performance reports
· Ensure process compliance with BPMS/ISO standards
· Support hiring, training, and workforce development
Required Skills
· Strong leadership and people management skills
· Excellent communication and stakeholder management
· Strong knowledge of OTC cycle (AR, Cash Application, Collections)
· Analytical and problem-solving abilities
· Strong organizational and multitasking skills
· Ability to handle escalations and client interactions
· Good attention to detail
Technical Skills
· Proficiency in MS Office (Excel, PowerPoint, Word, Outlook)
· Experience in budgeting, financial tracking, and workforce planning
Preferred Profile
· Candidates with Logistics industry experience
· Strong exposure to OTC processes (AR, Cash Application, Collections)
Pay: ₹1,500,000.00 - ₹1,700,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
