Key Accountabilities
- Handle customer inquiries via phone, email, and other channels.
- Process customer orders, returns, and service requests.
- Resolve customer complaints within defined timelines.
- Coordinate with Sales, Warehouse, and Logistics teams for timely order fulfillment.
- Maintain accurate customer records and update CRM systems.
- Monitor order status and provide regular customer updates.
- Ensure high levels of customer satisfaction and service quality.
- Prepare customer service reports and MIS.
- Escalate complex issues to relevant stakeholders.
- Support continuous improvement of customer service processes.
Candidate Profile
- Graduate in any discipline.
- 2–5 years of experience in Customer Service or Customer Support.
- Experience with ERP/CRM systems and Microsoft Office.
- Strong communication and problem-solving skills.
- Customer-focused with the ability to work in a fast-paced environment.
Pay: ₹30,000.00 - ₹45,000.00 per month
Application Question(s):
- How many years of experience do you have in Customer Service?
- What is your notice/ joining period?
Work Location: In person
