Job Title: Front Office Executive / Care Coordinator
Department: Operations
Location: Mumbai (Chembur)
Company: Exotics Vet
Job Summary:
The Clinic Coordinator is instrumental in ensuring the seamless operation of our veterinary clinic. This role encompasses managing the clinic's day-to-day operations, client interaction, schedule coordination, and supporting our veterinary team. The individual in this position will ensure workflow efficiency, provide top-tier customer service, handle financial processes, guarantee compliance, and manage clinic guests.
Key Responsibilities:
1. Clinic Operations Management:
- Manage appointment scheduling and patient flow for optimal efficiency
- Ensure optimal usage of examination rooms, treatment zones, and surgical areas
- Oversee and maintain clinic supplies and inventory, including stationery and medical supplies
- Implement and enforce clinic policies and protocols
2. Client Relations and Communication:
- Deliver prompt and superior customer service, addressing all client queries and concerns
- Manage appointment bookings proficiently
- Facilitate clear communication between clients, veterinarians, and the support team
- Document client interactions and treatment plans with precision
3. Team Coordination and Support:
- Collaborate with the veterinary team to ensure smooth workflows
- Offer support and guidance to clinic personnel in their daily roles and tasks
- Promote a positive and productive work atmosphere through clear communication and teamwork
- Monitor staff presence and performance, offering feedback and acknowledgments
4. Financial Management and Administration:
- Handle clinic finances, including invoicing, billing, and payment collection
- Maintain accurate records of all financial transactions
- Monitor and manage clinic expenditure
5. Quality Assurance and Compliance:
- Adhere to regulatory standards, ethical principles, and industry best practices
- Conduct periodic audits to evaluate clinic operations and documentation accuracy
- Maintain cleanliness and hygiene standards within the clinic
- Ensure a positive and professional experience for all clients and visitors
Qualifications and Skills:
- Bachelor’s degree preferred
- Experience in clinic or healthcare management preferred
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Ability to handle pressure and adapt to changing priorities
Apply Now
Job Types: Full-time, Permanent
Pay: From ₹30,000.00 per month
Work Location: In person
