Director – Data Operations and Governance
(Re‑positioned with Enterprise Data Orchestration focus)
Job Overview
TheDirector – Data Operations and Governance is a senior leadership role based in the Evernorth Hyderabad Office and sits within the Digital and Analytics portfolio for The Cigna Group. This role partners closely with US‑based leadership tobuild, scale, and operate enterprise‑grade data operations and orchestration capabilities that enable digital products, analytics, and AI across the organization.
This role is suited for ahands‑on data leader with deep experience operating modern data platforms and who can function as anenterprise data orchestrator—connecting data products, pipelines, platforms, and governance practices into a cohesive, reliable, and trusted data ecosystem. The Director acts as a key execution partner to US Data and Governance leaders, ensuring data flows, dependencies, and operational standards are aligned across domains and geographies.
Key Responsibilities
Enterprise Data Orchestration Operations
- Partner closely with US‑based business and technology leaders to translate strategic priorities intoenterprise data operations and orchestration outcomes.
- Lead, build, and develop data operations and analytics teams in Hyderabad toexecute and coordinate data delivery across platforms, domains, and products.
- Operate and evolve enterprise data platforms in alignment withshared architectural standards, roadmaps, and integration patterns defined with US stakeholders.
- Provide leadership oversight for data operations execution, ensuringend‑to‑end reliability, performance, and cost efficiency across batch and near‑real‑time data pipelines.
- Establish strong operating discipline aroundmonitoring, SLAs/SLOs, incident management, and cross‑platform issue resolution.
- Collaborate with engineering and platform teams tostandardize, simplify, and align data pipelines, reducing fragmentation and improving reuse across enterprise data products.
- Ensure timely, dependable, and well‑coordinated data availability to support analytics, reporting, digital products, and AI use cases.
Data Governance Embedded in Operations
- Implement data governance capabilities (data quality, metadata, lineage, access, privacy)as integrated components of data platforms and pipelines, not as standalone processes.
- Ensure governance standards areoperationalized through orchestration, automation, and tooling, in alignment with US governance direction and compliance needs.
- Act as a leader forenterprise data trust, ensuring consistency, transparency, and alignment of data used for executive decision‑making.
- Embed security, risk, and compliance controls into data operations in partnership with US risk, security, and compliance teams.
- Serve as acoordination and escalation partner for data integrity, availability, and cross‑domain data issues across geographies.
Leadership Stakeholder Engagement
- Maintain strong, ongoing engagement with US stakeholders to align priorities, dependencies, risks, and delivery timelines across data initiatives.
- Provide clear direction, coaching, and performance management for managers and individual contributors across data operations and analytics teams.
- Foster a culture ofownership, execution rigor, and cross‑border collaboration between Hyderabad and US teams.
- Influence without authority in a matrixed environment, aligning multiple teams toward shared enterprise data outcomes.
Education
- Bachelor’s or Master’s degree in Engineering, Computer Science, Data, or a related field from a top‑tier institution.
Experience
- 18 years of experience across data platforms, data operations, analytics, and governance, with progression into senior leadership roles.
- Proven experienceoperating and coordinating large‑scale, enterprise data ecosystems, not just individual systems or domains.
Skills
- Strong hands‑on background building, operating, and stabilizing modern data platforms before transitioning into people leadership.
- Deep experience with Databricks (workspaces, jobs, clusters, notebooks) and cloud‑based lakehouse architectures.
- Strong understanding ofdata pipeline orchestration, observability, and operational reliability (monitoring, SLAs/SLOs, incident response, root‑cause remediation).
- Demonstrated ability toembed governance capabilities into data operations, including quality, metadata, lineage, privacy, and access controls.
- Experience partnering closely with US‑based leaders, executing against shared standards and enterprise priorities.
- Strong stakeholder management and communication skills, with the ability to translate complex operational and data topics for senior leaders.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
