Desktop, Laptop & Printer Support Engineer
Department: IT / Technical Support
Location: [Insert Location]
Experience Required: [Insert years, e.g. 2–4 years]
Employment Type: [Full-time / Contract]
Job Summary
We are seeking a skilled Hardware Support Engineer to provide end-to-end technical support for
desktops, laptops, and printers. The ideal candidate will be responsible for installation,
troubleshooting, repair, and preventive maintenance of end-user hardware, ensuring minimal
downtime and smooth day-to-day IT operations.
Key Responsibilities
Desktop & Laptop Support
* Install, configure, and set up new desktops and laptops, including OS installation and driver
updates
* Diagnose and repair hardware faults — motherboard, RAM, HDD/SSD, power supply,
display, keyboard, battery, and cooling issues
* Upgrade hardware components (RAM, storage, SSD migration) as per requirement
* Perform data backup and restoration during hardware replacement or repair
* Troubleshoot boot failures, blue screen errors, overheating, and performance issues
* Install and configure antivirus, drivers, and standard business applications
* Set up and troubleshoot peripherals — monitors, keyboards, mice, docking stations,
webcams
* Conduct periodic preventive maintenance (cleaning, thermal paste replacement, health
checks)
Printer Support
* Install, configure, and set up network and local printers (laser, inkjet, multifunction)
* Troubleshoot printer issues — paper jams, print quality, connectivity, driver errors
* Perform printer maintenance — toner/cartridge replacement, drum unit and fuser
servicing, cleaning
* Configure shared/network printers, print servers, and printer IP settings
* Coordinate with vendors for printer repairs, part replacement, and AMC-covered services
* Maintain printer usage logs, consumable stock, and service history
General Support & Documentation
* Log, track, and resolve support tickets within defined SLA timelines
* Maintain accurate records of hardware inventory, warranty status, and service history
* Coordinate with OEM/vendors for warranty claims and out-of-warranty repairs
* Provide on-site and remote technical support to end users
* Escalate unresolved or complex issues to senior engineers or vendors as needed
* Educate end users on basic troubleshooting and proper equipment handling
Requirements
* Proven experience in desktop, laptop, and printer hardware support
* Strong troubleshooting and diagnostic skills across hardware, OS, and peripheral issues
* Familiarity with common hardware brands (Dell, HP, Lenovo, etc.) and printer brands (HP,
Canon, Epson, etc.)
* Working knowledge of Windows OS installation, driver management, and basic networking
* Hands-on experience with printer configuration, network printing, and consumable
management
* Good communication skills and customer service orientation
* Ability to manage multiple tickets and prioritize based on urgency
Preferred Qualifications
* Diploma/Certificate in Computer Hardware, IT, or a related field
* Relevant hardware certification (CompTIA A+ or equivalent) is a plus
* Experience working with ticketing/helpdesk systems
Key Skills
Desktop Support | Laptop Repair | Printer Maintenance | Hardware Troubleshooting | OS
Installation | Peripheral Setup | Vendor Coordination
Pay: From ₹15,000.00 per month
Work Location: In person
