Conduct stakeholder interviews, workshops, and process walkthroughs across commercial, medical, and compliance functions
Document as-is / to-be processes, user stories, acceptance criteria, and functional requirements
Analyze gaps between legacy Veeva CRM (Salesforce) and target Vault CRM; recommend process and configuration changes
Support migration scoping: data elements in scope, business rules, legacy behavior to retain vs. retire
Maintain requirements traceability from user story through design, build, test, validation, and migration
Support UAT — prepare test scripts, coordinate UAT cycles, triage defects
Create training materials, user guides, and process documentation for end users transitioning from legacy CRM
Act as Product Owner proxy in Agile ceremonies when needed
