Role Overview
We are hiring Back Office Executives to handle customer communication through Email and Chat channels for MGL's back-office operations. The candidate will be responsible for responding to customer queries, resolving issues, and maintaining accurate records — all in a timely and professional manner. This is a non-voice, desk-based role ideal for graduates with good written communication skills.
Key Responsibilities
- Handle inbound customer queries via Email and Chat in a prompt and professional manner
- Understand customer issues related to CNG/PNG connections, billing, complaints, or service requests and provide accurate resolutions
- Draft clear, well-structured email responses in English / Hindi as per company communication guidelines
- Manage live chat conversations with speed, accuracy, and a professional tone
- Update and maintain customer records, query logs, and daily MIS reports
- Coordinate with internal departments for resolution of escalated issues
- Ensure quality standards, SLA adherence, and customer satisfaction at all times
- Maintain confidentiality of customer data and follow data handling protocols
Required Skills & Competencies
- Good written and verbal communication in English — mandatory
- Typing speed — minimum 25–30 WPM with accuracy
- Proficiency in Email drafting and Chat handling
- Basic computer knowledge — MS Office (Word, Excel, Outlook)
- Customer-first attitude with patience and problem-solving mindset
- Ability to multitask and work under targets / SLA pressure
- Hindi communication is an added advantage
Eligibility Criteria
- Education - Minimum Graduate — B.A / B.Com / B.Sc / BMS / BAF / BBI (Any Stream)
- Experience - Minimum 1 year experience
- Locationn - Thane, Mumbai (Work from Office — No Remote)
- Age - 18 – 30 Years Preferred
Preferred Background (Good to Have)
- Prior experience in BPO / KPO / Back Office
- Exposure to utility, energy, or BFSI sector
- Familiarity with CRM tools or ticketing systems
- Knowledge of Marathi is a plus for local customer handling
What We Offer
- Fixed salary + performance incentives
- Fixed time 9:30 am to 6:30 am
- Growth path within MGL's back-office operations
Note - Interested candidate can drop mail to [email protected] or whats app @ +91 7719032229
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
