Role: B2B Tele Caller (US region)
Experience: 3 - 4 years in B2B Tele-calling / Sales
Job Location: Remote
Working Hours: Overlap with US Eastern/Central Time Zones
About OJ Commerce
OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully functional office in Chennai, India.
We deliver exceptional value to our customers by harnessing advanced technology, driving innovation, and building strong brand partnerships. With over 1M+ SKUs and 2,500+ brands across eight major categories, OJC has a strong presence on platforms like Amazon, Walmart, Wayfair, Home Depot, and eBay, serving millions of U.S. consumers.
Our flagship website, www.ojcommerce.com, is one of the fastest-growing e-commerce platforms, supported by advanced, data-driven systems that streamline operations with minimal manual intervention.
As we expand our B2B sales vertical, we are building a high-performance sales team to drive bulk orders, institutional sales, and repeat business.
Role Description:
We are looking for B2B Tele-calling Agents to support our US-focused B2B sales operations. This role involves outbound and inbound calling to business customers, lead qualification, order conversion, follow-ups, and coordination with internal sales and operations teams.
The role is target-driven and process-oriented, requiring strong communication skills, persistence, and the ability to understand customer requirements and convert opportunities into confirmed orders.
You will work closely with the Team Lead – B2B Sales & Operations and be a key contributor to revenue growth.
Key Responsibilities:
Sales & Customer Engagement:
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Make outbound calls to B2B prospects and existing customers in the US market.
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Handle inbound B2B inquiries and convert leads into sales-qualified opportunities.
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Understand customer requirements related to bulk purchases, pricing, delivery timelines, and product specifications.
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Present product offerings clearly and confidently to business customers.
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Close sales or hand over qualified leads to senior team members as defined by process.
Lead Management & Follow-ups:
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Maintain a healthy follow-up cadence to ensure no lead leakage.
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Update all call outcomes, follow-ups, and deal status accurately in CRM/tools.
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Track assigned leads through the entire sales cycle until closure or drop-off.
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Re-engage dormant or cold leads as per campaign strategy.
Coordination & Process Adherence:
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Coordinate with internal teams (Sales Executives, Operations, Vendor Management) to ensure smooth order confirmation.
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Share customer inputs related to delivery constraints, urgency, or special handling requirements.
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Follow defined scripts, call flows, and compliance standards for US B2B calling.
Performance & Quality:
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Achieve daily and weekly targets related to:
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Call volumes
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Lead qualification
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Conversions / revenue contribution
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Participate in call reviews, training sessions, and performance coaching.
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Continuously improve pitch quality, objection handling, and closing effectiveness.
Qualifications & Experience:
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Bachelor’s degree in any discipline (Business/Commerce preferred).
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3 - 4 years of experience in B2B tele calling or outbound sales for US clients.
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Experience in e-commerce, retail, furniture, logistics, or consumer goods is a strong advantage.
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Familiarity with CRM systems and basic Excel/Google Sheets.
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Comfortable working during US business hours.
Desired Candidate Profile:
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Clear, confident, and professional English communication (neutral or international accent preferred).
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Sales-oriented mindset with resilience and persistence.
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Strong listening skills and ability to understand business customer needs.
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Process-driven, disciplined, and detail-oriented.
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Comfortable working with targets, call metrics, and performance dashboards.
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Team player with openness to feedback and coaching.
What We Offer:
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Competitive salary.
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Medical benefits/accident cover.
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Flexible office working hours.
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A supportive environment for learning and growth in a fast-paced startup.
