Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Executive Assistant
Job Overview
We are seeking a highly organized, proactive, and strategic Executive Assistant to provide comprehensive support to a Senior Vice President, their leadership team and broader Services organization at Pune. The ideal candidate will serve as a trusted partner, ensuring operational efficiency, enabling executive focus on strategic priorities, and fostering seamless collaboration across a global organization.
This role requires exceptional judgment, strong business acumen, outstanding communication skills, and the ability to manage multiple priorities in a fast-paced, global environment. The Executive Assistant will act as an extension of the executive office, driving productivity, facilitating communication, and supporting key business initiatives
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Key Responsibilities
Executive Support
- Manage complex and dynamic executive calendars across multiple time zones.
- Prioritize meetings, resolve scheduling conflicts, and optimize executive time.
- Coordinate domestic and international travel arrangements.
- Prepare detailed itineraries, agendas, briefing materials, and meeting logistics.
- Support executive participation in leadership meetings, board reviews, town halls, and customer engagements.
- Manage executive expenses and administrative processes.
Strategic Operations
- Partner with the executive to track strategic priorities, action items, and commitments.
- Drive follow-up on leadership team decisions and ensure timely execution.
- Coordinate quarterly business reviews, operating reviews, talent discussions, and planning activities.
- Assist with preparation of executive presentations, dashboards, communications, and reports.
- Monitor organizational priorities and proactively identify opportunities to improve effectiveness.
Communication & Stakeholder Management
- Serve as a primary point of contact for internal and external stakeholders.
- Facilitate communications between executives, leadership teams, and business partners.
- Draft, review, and manage executive correspondence and communications.
- Build effective relationships across all levels of the organization.
Meeting & Event Management
- Organize leadership meetings, off-sites, workshops, and executive events.
- Prepare agendas, meeting materials, minutes, and action trackers.
- Coordinate logistics for global virtual and in-person meetings.
- Support team engagement activities and culture-building initiatives.
Project & Program Coordination
- Support planning and execution of key organizational initiatives.
- Track milestones, deliverables, and dependencies across multiple teams.
- Assist with organizational change management and communications.
- Coordinate cross-functional activities and ensure alignment among stakeholders.
Administrative Excellence
- Maintain confidential information with the highest degree of discretion.
- Support onboarding, organizational changes, and team operational activities.
- Coordinate access requests, distribution lists, team resources, and administrative tasks.
- Continuously improve processes, tools, and workflows to enhance efficiency.
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All About You
- Bachelor's degree or equivalent experience.
- 5+ years of experience supporting senior executives (VP, SVP, or equivalent level).
- Demonstrated success managing complex executive calendars and global stakeholder interactions.
- Strong organizational and project coordination skills.
- Strong presentation, report preparation, and executive communication skills.
- Advanced proficiency with Microsoft 365, including Outlook, Teams, PowerPoint, Excel, Word, and Copilot.
- Strong attention to detail and ability to manage multiple priorities simultaneously.
- Ability to exercise sound judgment and maintain strict confidentiality.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
