Responsibilities:
Are you eager to start an exciting path with a global frontrunner in technology? At Principal, we seek an ambitious and remarkably skilled Product Manager I to join our Technology Operations Management & Enablement (TOME) team. This opportunity is situated in Pune, Maharashtra, India.
What Makes This Opportunity Unique?
In your role as a Product Manager within TOME, you will help define and promote a cohesive vision across Site Reliability Engineering (SRE), IT Operations Management (ITOM), and Technology Operations Center (TOC). You will facilitate seamless integration, raise operational efficiency, and ensure highly dependable systems. Your focus will be on optimizing each technology operation and combining them to provide a flawless end-to-end experience.
Key Responsibilities
Strategy & Vision Alignment
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Define and lead a cohesive product vision across SRE, ITOM, and TOC.
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Establish common goals and ensure alignment across teams to support organizational objectives.
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Translate business priorities into actionable strategies for technology operations.
Cross-Functional Integration
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Find opportunities to integrate SRE, ITOM, and TOC capabilities into a cohesive platform or ecosystem.
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Drive initiatives that eliminate silos and improve collaboration between teams.
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Ensure consistent processes, tooling, and data flow across functions.
Product Ownership & Road mapping
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Own and manage the product roadmap for TOME, prioritizing initiatives that improve reliability, observability, and operational efficiency.
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Balance short-term operational needs with long-term strategic improvements.
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Continuously assess and refine product direction based on feedback and performance metrics.
Definition & Implementation of Goals and Milestones
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Establish and coordinate goals and milestones across SRE, ITOM, and TOC.
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Ensure that objectives and key results collectively contribute toward the broader goal of system stability and operational excellence.
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Track, measure, and report progress to collaborators.
Domain Understanding & Enablement
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SRE: Ensure systems are highly observable, scalable, and reliable through effective use of monitoring, telemetry, and automation.
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ITOM: Optimize incident management processes, including detection, response, handling blocking issues, and resolution.
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TOC: Enable smooth day-to-day technology operations and ensure proactive monitoring and issue prevention.
Operational Excellence
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Drive initiatives to improve system uptime, performance, and resilience.
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Champion automation, standardization, and continuous improvement practices.
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Build a culture passionate about reliability and operational maturity.
Collaborator Management
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Collaborate with engineering, operations, and business collaborators to align priorities.
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Clearly communicate vision, progress, and outcomes to leadership.
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Act as the central point of coordination across teams.
Qualifications:
Requirements
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Proven experience in product management within the technology sector.
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Solid grasp of SRE, ITOM, and TOC principles and methods.
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Outstanding capability to establish and advance a cohesive vision and strategy.
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Demonstrated success in cross-functional integration and collaboration.
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Excellent communication and collaborator management skills.
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Capability to balance strategic and operational priorities effectively.
Join us at Principal and be part of a team that is dedicated to achieving operational excellence and delivering world-class technology solutions. If you are passionate about driving innovation and making a significant impact, we want to hear from you!
Additional Information:
Our Engineering Culture
Through our product-driven Agile/Lean DevOps environment, we’ve fostered a culture of innovation and experimentation across our development teams. As a customer-focused organization, we work closely with our end users and product owners to understand and rapidly respond to emerging business needs.
Collaboration is embedded into everything we do – from the products we develop to the quality service we provide. We’re driven by the belief that diversity of thought, background, and perspective is critical to creating the best products and experiences for our customers.
Experience Principal
At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.
Principal is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
