Key Skills: Computer skills, Effective Communication, MS-Excel
Experience: 0 year(s)
Qualification: Graduation
Job Type: Work from Office
Roles & Responsibility:
- Respond to customer queries via WhatsApp, email, Instagram DMs, and website live chat.
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Resolve order-related issues like tracking, returns, exchanges, and refunds.
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Coordinate with internal teams for delivery and product updates.
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Maintain records of customer interactions and update order sheets (Excel/Google Sheets).
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Proactively follow up on abandoned carts and improve conversions.
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Provide product information and styling assistance to customers (if needed).
