Role description
Job Role: ServiceNow Senior CSM Technical Consultant
Exp: 5 to 12 years
Role Summary
We are looking for ServiceNow Senior Technical Consultants to lead handson technical implementation configuration governance integration design troubleshooting and platform advisory across ITSM ITOM AIdriven automation and operational runbook capabilities The role will act as a bridge between solution architecture and development execution ensuring ServiceNow automation is implemented in line with platform best practices and project outcomes The attached scope includes automation of incidents service requests change risk scoring operational runbooks and knowledge management initiatives
Key Responsibilities
Lead technical implementation of ServiceNow ITSM and ITOM automation features across Incident Change Request Knowledge and Operational processes
Guide developers on technical design configuration standards scripting integrations and platform best practices
Configure and support ITOM capabilities involving CMDB change risk scoring inputs service dependencies operational insights and automation readiness
Support AIMLenabled capabilities such as predictive intelligence incident similarity autocategorization assignment knowledge recommendations and risk prediction
Design and validate runbook automation for infrastructure operations remediation patching log collection and server restart use cases
Support integration with monitoring tools IAMHR platforms enterprise applications and workflow orchestration layers
Conduct technical reviews defect triage performance checks unit testing support deployment readiness and documentation
Assist in BAU transition hypercare and support model setup for AI Ops steadystate support
Primary Skills
ServiceNow ITSM implementation and consulting
ServiceNow ITOM implementation experience
Incident Change Request Knowledge CMDB Discovery and Service Mapping
Flow Designer IntegrationHub scripting and platform configuration
ITOM AIOps Event Management operational automation
Technical consulting and design validation
Secondary Skills
Predictive Intelligence AI Search Virtual Agent Now Assist exposure
Runbook automation and infrastructure operations understanding
Monitoring tool integration and remediation
RESTSOAP APIs MID Server and enterprise integrations
ITIL process consulting
Technical documentation deployment support and BAU transition
Preferred Experience:
5-12 years of IT experience
5 years of ServiceNow technical consulting experience
Experience in ITSM ITOM implementation automation or transformation programs
Strong ability to work with architects developers process owners and client stakeholders
Qualifying Questions
Have you led handson implementation or technical consulting for ServiceNow ITSM and ITOM modules
Have you worked on CMDB Discovery Service Mapping Event Management change automation or operational runbook automation
Can you review technical design guide developers troubleshoot implementation issues and support ServiceNow deploymenthypercare
Suggested Common Screening Parameters Across All Four Roles
Domain ServiceNow ITSM ITOM AIOps ITIL
Program Context Automationled ServiceNow implementation across Change Request Knowledge Incident and Runbook automation
Delivery Model Offshore delivery with stakeholder coordination
Key Business Outcome Reduce manual effort improve automation accelerate ticket resolution improve change governance and enable selfservice operations aligned with the attached project scope
Skills
Mandatory Skills : ServiceNow CSM
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
