Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.
We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.
At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.
What if your skills mattered more than your job title?
At AMS, we’re building teams that are curious, collaborative, and committed to doing great work. We’re looking for a Team Leader - Recruitment Administration who enjoys learning and values teamwork. If you’re good at Recruitment Administration as a TL, and excited to grow in a supportive environment, you might be exactly who we’re looking for.
What you’ll do:
- The Team Leader provides line management and leadership for a team of administrators, to ensure they are meeting their relevant targets, KPIs and quality thresholds to drive value for the client and AMS.
- They deliver excellent administration services to the client in line with agreed
service levels, acting as the custodian of efficiency, quality and candidate and client experience.
- The Team Leader provides line management and leadership to their team, driving engagement, retention, and well-being. They role model the AMS behaviours and drive team development.
- Regular meetings with key stakeholders
- Regular 1:1s with team members; quarterly performance and development conversations (with plans in place for all team)
- Less than 20% voluntary attrition among direct reports (target may vary based on local nuance)
- Up-to-date and coherent operations manual and relevant documentation
- Delivery of self and team's tasks within agreed Service Level Agreements/Key Performance Indicators/Client satisfaction rating.
- Supporting administrators to ensure they are meeting relevant targets/SLAs, including acting as a point of escalation for challenges raised during the process
- Providing oversight of administration service managed by the team as guardians of quality and experience
- Mentoring administrators to deliver administration services and drive strong internal and external partnerships
- Providing pastoral care, maintaining team morale and wellbeing, working in an inclusive environment
- Responsibility for induction, objective setting, performance management, development, and succession planning for the team
- Maintaining regular communication with team members, including conducting regular 1:1s and virtual team collaboration sessions.
- Acting as an escalation point between administrators and Managers
At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.
We offer
- Growth and development focused on your strengths
- The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
- A team that values being Passionate, Bold, and Authentic
- Supportive communities such as our Employee Resource Groups (ERGs)
- Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
- A competitive reward and benefits package*
- Flexibility in how and where you work*
- Hybrid model [when applies - details]
- Details may vary slightly depending on your location, local labour law, etc.
Our statement
We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.
If you’re ready to bring your skills, curiosity, and passion, click Apply and let’s explore what we can achieve together!
