Job Description – Clinic Sales Counselor (Aesthetic & Hair Clinic)Position
Clinic Sales Counselor
Location
Faces++ Dental & Aesthetic Clinic
Job Summary
We are looking for a confident, customer-focused, and target-driven Clinic Sales Counselor to guide patients through their aesthetic, skin, hair, and dental treatment journey. The ideal candidate should have excellent communication skills, the ability to understand patient needs, and a passion for achieving sales targets while maintaining high ethical standards.
Key ResponsibilitiesPatient Counseling
- Welcome and assist walk-in and appointment patients.
- Understand patient concerns and treatment goals.
- Explain treatment procedures, benefits, expected results, costs, and maintenance plans.
- Recommend suitable treatment packages as advised by the doctor.
- Address patient objections and build trust through professional counseling.
Sales & Revenue Generation
- Achieve monthly consultation-to-conversion targets.
- Promote treatment packages, memberships, and seasonal offers.
- Upsell and cross-sell relevant treatments and skincare products.
- Follow up with leads through calls, WhatsApp, SMS, and email.
- Convert inquiries into confirmed appointments and paid treatments.
Patient Relationship Management
- Maintain excellent patient experience from consultation to treatment completion.
- Follow up with existing patients for maintenance sessions and repeat treatments.
- Build long-term relationships to improve patient retention and referrals.
Coordination
- Coordinate with doctors and therapists regarding treatment plans.
- Schedule appointments efficiently.
- Ensure smooth patient flow within the clinic.
Documentation & CRM
- Maintain accurate patient records in the clinic software/CRM.
- Record consultations, quotations, follow-ups, and conversions.
- Prepare daily, weekly, and monthly sales reports.
Customer Service
- Handle patient queries and complaints professionally.
- Maintain confidentiality of patient information.
- Ensure high patient satisfaction throughout the treatment journey.
Eligibility
- Graduate in any discipline (preferred).
- Experience: 1–3 years in clinic counseling, aesthetic sales, healthcare, wellness, spa, or luxury retail sales.
- Freshers with excellent communication skills and a strong sales aptitude may also apply.
Required Skills
- Excellent communication and interpersonal skills.
- Strong sales and negotiation abilities.
- Ability to build rapport and influence buying decisions.
- Professional grooming and presentation.
- Proficiency in Microsoft Office and CRM software.
- Good organizational and follow-up skills.
- Ability to work under sales targets.
Preferred Experience
- Dermatology, cosmetology, aesthetic clinic, hair transplant, dental clinic, wellness, or cosmetic surgery industry.
Key Performance Indicators (KPIs)
- Consultation-to-conversion ratio.
- Monthly revenue target achievement.
- Treatment package sales.
- Patient retention rate.
- Follow-up conversion rate.
- Product sales.
- Patient satisfaction and reviews.
- Repeat business and referrals.
Salary
- Competitive fixed salary + attractive monthly incentives based on sales performance.
Working Hours
- 6 days a week (1 weekly off).
- Weekend availability is mandatory.
Why Join Us?
- Attractive incentive structure.
- Career growth opportunities.
- Training in aesthetic and cosmetic treatments.
- Professional work environment.
- Opportunity to work with advanced skin, hair, laser, dental, and aesthetic procedures.
Pay: ₹20,000.00 - ₹40,000.00 per month
Work Location: In person
