Chennai, Tamil Nadu
Job Summary
Workfront Technical Specialist is primarily responsible for ensuring the success of Workfront customers by efficiently assessing, designing, implementing and configuring work management solutions using the Workfront platform. This role requires a hands-on technical, results-oriented practitioner with a deep business process and integration consultative focus. In addition to implementation consulting expertise, this role requires a guiding approach that increases solution adoption, adds business value, and ultimately optimizes the implementation process to enhance the client experience, increasing satisfaction and retention. ROLE & RESPONSIBILITIES: Deliver reliable, enterprise-grade integrations and facilitate other technical interactions during the customer journeyLead technical discussions with customers throughout project deliveryPartner with Pre-Sales Architects, Consulting Delivery Managers, Implementation Consultants and Project Managers to design and implement integrated solutions for the customerOversee technical development and follow standard operating procedure documentation to support technical delivery and integrations with 3rd party softwareTroubleshoot technical issues by confirming the validity of the problem and providing proven solutionsProvide post-deployment technical support for issues related to customer integrationsTo assess integration needs/requirements, identify solutions, describe the integration process and capabilities, both during pre-sales and post-sales stages of the customer journey.Developing the integration solution (program coding, IPaaS orchestration, ETL configuration, etc.) and identifying necessary Workfront configuration to support the integration approach.REQUIRED EXPERIENCEBachelor’s degree 12+ years overall experience in Software development 10+ years of experience in client facing integration and/or implementation work (integration, software development, networking, operations, etc.)Proficient with Workfront Fusion or Dell Boomi or equivalent Integration Platform as a Service (IPaaS) provider is desiredProficient Java, PHP, or Python; and JavaScript, HTML, and CSSFamiliarity with relational databases / SQLExperience with Data migration from previous client tools & systemsStrong technical, analytical, and troubleshooting skillsProactive, flexible, hands-on, results-oriented practitioner with a deep business process, consultative focusAbility to prioritize competing tasks in a fast-paced, dynamic environmentStrong communication skills Experience implementing solutions in a SaaS-based environmentExperience implementing solutions for enterprise systems of record (e.g., ERP, HCM/HRIS, SFA/CRM, etc.)Experience working with 3rd party software integrations
Key Responsibilities
1. To architect| design and develop (through Team) solution for product/project & sustenance delivery
2. To support as an Subject Matter Expert
3. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements
4. Ensuring a sufficient pool of skilled professionals in the designated technology, through activities such as conducting interviews, providing training sessions and offering mentorship.
5. To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology.
6. To support competency development with envisioning and articulating propositions â building collaterals/ whitepaper creation, market trend analysis etc.
7. To recommend client value creation initiatives and implement industry best practices (on specific technology/product)
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