At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Senior Java Production Support
Position: SSE
Experience: 5- 8 Years
Category: Software Development
Shift: 6 PM to 3 AM
Main location: India, Karnataka, Bangalore
Position ID: J0526-0827
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Your future duties and responsibilities
Roles & Responsibilities
Provide L2/L3 production support for Java-based applications.
Monitor application health, troubleshoot production issues, and ensure system stability.
Analyze logs, identify root causes, and resolve application/performance issues.
Handle incident management, problem management, and service requests within SLA timelines.
Work closely with development, infrastructure, and database teams for issue resolution.
Perform bug fixes, minor enhancements, and deployment support activities.
Participate in release activities, production deployments, and post-release validations.
Prepare RCA (Root Cause Analysis) documents for critical incidents.
Support batch jobs, schedulers, and integrations with external systems.
Ensure application availability, reliability, and performance optimization.
Participate in on-call support and rotational shifts if required.
Required qualifications to be successful in this role
Required Skills
Strong proficiency in Java (Java 8/11/17)
Experience in Payments domain is mandatory
Experience with Spring Boot, Spring MVC, and Hibernate/JPA
Good understanding of Microservices architecture
Hands-on experience in REST APIs and Web Services (SOAP/REST)
Experience in production support activities and incident management
Knowledge of Unix/Linux commands and shell scripting
Experience with log analysis tools like Splunk, Kibana, or ELK
Familiarity with monitoring tools such as AppDynamics, Dynatrace, Grafana, or Prometheus
Experience with databases like Oracle, MySQL, or PostgreSQL
Knowledge of Kafka, RabbitMQ, or JMS messaging systems
Familiarity with CI/CD tools such as Jenkins, Git, Maven, or Docker
Understanding of ITIL processes is preferred
Preferred Skills
Experience with cloud platforms like AWS, Azure, or GCP
Knowledge of Kubernetes and containerized environments
Exposure to automation and scripting tools
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
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CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
