Job Description: Lead Enterprise Contact Center, Collaboration services portfolios for EXL and its clients.
Drive strategic roadmaps, engineering and transformation leadership skills across Cloud Contact Center, CX/ CCAI.
Strong Technology Infrastructure Engineering design and architecture experience.
Responsibilities: Lead Enterprise Contact Center, Collaboration services portfolios for EXL and its clients.
Drive strategic roadmaps, engineering and transformation leadership skills across Cloud Contact Center, CX/ CCAI.
Strong Technology Infrastructure Engineering design and architecture experience
Qualifications: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. 12-14 years of experience in system design, architecture and development in CCaaS and AI.
