Key Responsibilities
1. Customer Interaction & Account Handling Contact delinquent / pre-delinquent account holders using predefined scripts and inform them about overdue status. Obtain promise-to-pay commitments. Answer queries about products or the company. Ask questions to understand the customer’s issues or reason for default.
2. Call Documentation & CRM Updates Enter and update customer information and responses in the collections CRM.
3. Quality, Targets & Productivity Follow all call quality parameters. Go the “extra mile” to achieve or exceed assigned targets. Meet agent productivity and efficiency benchmarks on a continuous / real-time basis.
4. Team & Performance Contribution Exhibit team player skills. Contribute to the Unit’s Collections Productivity & Efficiency benchmarks.
Contact us - 9975309744 - HR Rupali
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
