- Issue Resolution: Diagnose and resolve customer complaints, escalating complex technical or billing issues to senior departments when necessary. [1, 2, 3]
- Multichannel Support: Handle inquiries effectively through ticketing systems, chat interfaces, and phone calls while meeting predefined Service Level Agreements (SLAs). [1, 2, 3]
- Product Knowledge: Maintain a deep understanding of company policies, features, and pricing to appropriately guide customers. [1, 2, 3]
- Documentation: Accurately log interaction details, feedback, and customer data into Customer Relationship Management (CRM) platforms. [1, 2, 3]
Pay: ₹22,000.00 - ₹28,000.00 per month
Work Location: In person
