Role Summary:
We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will
be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction
in a fast-paced trading environment.
Key Responsibilities:
- Act as the primary contact for clients reporting issues related to trading applications and platforms.
- Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).
- Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.
- Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.
- Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.
- Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.
- Communicate proactively with clients about upcoming product features, enhancements, or changes.
- Build and maintain strong relationships with clients through regular, value-added interactions.
- Collaborate in conducting UAT, release validations, and production deployment verifications.
- Assist in root cause analysis and post-incident reviews to prevent recurrences.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, IT, or related field.
- 2+ years in Application/Technical Support, preferably in the broking/trading domain.
- Sound understanding of capital markets – Equity, F&O, Currency, Commodities.
- Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.
- Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.
- Excellent communication and interpersonal skills for effective client interaction.
- Ability to work under pressure during trading hours and manage multiple priorities.
- Customer-centric mindset with a focus on relationship building and problem-solving.
Nice to Have:
- Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.
• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.• Knowledge of scripting (Shell/Python) and basic networking is a plus.
- Familiarity with cloud environments (AWS/Azure) and monitoring tools.
Why Join Us?
- Be part of a team supporting mission-critical systems in real-time.
- Work in a high-energy, tech-driven environment.
- Opportunities to grow into domain/tech leadership roles.
- Competitive salary and benefits, health coverage, and employee wellness programs.
