Responsible for managing all room-related hotel operations, including front office, housekeeping, reservations, and guest services. Ensures rooms are maintained to high cleanliness and service standards, coordinates room readiness and occupancy, handles guest concerns, and supervises operational staff. The role focuses on delivering excellent guest experiences, maximizing room efficiency and revenue, and maintaining smooth coordination between departments.
Key Responsibilities:
Oversee front office and housekeeping operations
Ensure room cleanliness, readiness, and maintenance
Manage guest check-ins, complaints, and special requests
Monitor room inventory and occupancy levels
Supervise and train operational staff
Drive room sales through corporate bookings, travel agents, and online channels
Maintain service quality and hotel SOP compliance
Requirements:
Degree/diploma in Hotel Management or Hospitality
Experience in rooms division/front office/housekeeping
Strong leadership and guest service skills
Job Types: Full-time, Permanent
Pay: From ₹50,000.00 per month
Work Location: In person
