Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Coupa
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, engaging with stakeholders to understand their needs, and implementing solutions that enhance system performance and reliability. You will also monitor system health and performance metrics, ensuring that all components function seamlessly to support business operations effectively.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous improvement.
- Analyze system performance data to identify trends and proactively address potential issues.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Coupa.
- Strong understanding of application support processes and methodologies.
- Experience with troubleshooting and resolving software issues in a timely manner.
- Familiarity with system monitoring tools and performance metrics.
- Ability to communicate effectively with technical and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 5 years of experience in Coupa.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
