Roles & Responsibilities:
- A warm personality, attentive, and smartly presentable.
- Committed to delivering high levels of customer service.
- Responds courteously and efficiently to queries and problems from guests and system users.
- Ensures cleanliness of all data equipment and computer rooms.
- They must be a self-starter, alert, energetic, responsible, and flexible.
- Responsible for the smooth functioning and coordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems, and other software vendors.
- Ability to troubleshoot hardware and software problems.
- Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
- Should be capable of doing Root Cause Analysis on a problem.
- Must know the Network fundamentals, general network setup, and device configuration.
- Good knowledge of server hardware, Disk storage technology, and I/O devices.
- Skilled in the usage of system-level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
- Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications.
- Background in highly available systems and image capture/management systems.
- Extensive knowledge of Active Directory, Management, and Implementations.
- Prepare and implement Preventive Maintenance Schedule for all IT hardware and software.
- Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives.
- Prepare Policies and procedures for the IT Department and the user department.
- Managing Disaster Recovery Process and ensuring regular daily backup is taken.
- Anti-virus setup and day-to-day support.
- Able to plan, assign, and take the report from the IT team.
- Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
- Ensure that policies and procedures relating to PCI compliance are updated.
- Maintains a system error/progress log book and deals with reported problems.
Keys & Skills:
- Excellent communication and listening skills.
- Ability to work under pressure.
- Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
- Must be mature, pleasant, courteous, cooperative, and an enthusiastic team player who displays good human relations skills.
- Must be flexible in working hours, including weekends, evenings, and holidays.
Pay: ₹10,674.22 - ₹22,000.99 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- Hotel: 1 year (Preferred)
Work Location: In person
