*Location:* Calicut, Kerala
*Employment Type:* Full-time
*Work Mode:* On-site
*Experience:* 1–3 years in customer service, customer relationship management, retail or e-commerce
## About the Role
We are looking for a friendly, professional and customer-focused *Customer Relationship Executive* to manage customer interactions and ensure a smooth and positive customer experience.
The ideal candidate should have excellent communication skills, patience, strong follow-up abilities and the ability to handle customer queries and complaints professionally.
## Key Responsibilities
* Handle customer enquiries through phone, WhatsApp, social media and other communication channels.
* Respond to customer queries regarding products, sizes, availability, pricing, orders and delivery.
* Follow up with customers regarding enquiries, orders and pending payments when required.
* Handle customer complaints and coordinate with relevant teams to resolve issues.
* Maintain strong relationships with existing customers.
* Follow up with customers after purchases to ensure customer satisfaction.
* Encourage repeat purchases and improve customer retention.
* Inform customers about new arrivals, offers, promotions and other updates.
* Coordinate with the sales, warehouse, dispatch and accounts teams to resolve customer-related issues.
* Maintain accurate records of customer interactions and feedback.
* Collect customer feedback and share recurring concerns with management.
* Assist in identifying customer needs and recommending suitable products.
* Ensure all customer queries are responded to promptly and professionally.
* Maintain a positive and professional brand image while communicating with customers.
## Requirements
* 1–3 years of experience in customer service, customer relationship management, retail or e-commerce.
* Experience in *fashion, apparel or retail* is preferred.
* Excellent verbal and written communication skills.
* Strong customer-handling and problem-solving skills.
* Good follow-up and coordination skills.
* Basic knowledge of MS Excel and computer applications.
* Experience handling WhatsApp/social media customer enquiries is an advantage.
* Ability to remain calm and professional while handling difficult customers.
* Good organizational and time-management skills.
## Preferred Qualities
* Friendly and approachable personality.
* Patient and empathetic.
* Confident communicator.
* Professional and well-presented.
* Responsible and organized.
* Quick learner.
* Customer-focused and solution-oriented.
* Able to work effectively in a fast-paced environment.
## What We’re Looking For
We are looking for someone who can build *strong relationships with customers, provide excellent service, handle concerns effectively and contribute to customer retention and repeat sales*.
Candidates with previous experience in *apparel, fashion retail or e-commerce customer service* will be given preference.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
