Operations Manager
Company: Consulting & Beyond
Location: Chennai
Employment Type: Full-time
Experience: 5+ Years
About Consulting & Beyond
Consulting & Beyond is a professional consulting firm providing services across Management Consulting, Audit & Assurance, Corporate Finance, Tax, and related business advisory areas. We work with organizations to improve business performance, strengthen processes, and support informed decision-making.
Job Summary
We are looking for an experienced Operations Manager to oversee and improve day-to-day business operations, monitor team and process performance, and provide management with accurate and meaningful operational insights.
The ideal candidate should have strong experience in KPI & metrics management, performance appraisal, MIS/reporting, team management, process improvement, and data-driven decision-making.
Key Responsibilities
- Manage and monitor day-to-day operational activities across teams/functions.
- Define, implement, and monitor KPIs, KRAs, performance metrics, and operational targets.
- Track team and individual performance against defined targets and identify performance gaps.
- Prepare and present daily, weekly, and monthly MIS/management reports.
- Analyse operational data and provide actionable insights and recommendations to management.
- Support the performance appraisal process, including KPI/KRA evaluation and performance reviews.
- Identify process gaps, bottlenecks, and inefficiencies and implement corrective actions.
- Develop and improve SOPs, workflows, processes, and internal controls.
- Monitor productivity, quality, turnaround time, SLA adherence, and overall operational efficiency.
- Coordinate with department heads and team leaders to ensure smooth execution of business activities.
- Handle operational escalations and ensure timely resolution of issues.
- Conduct regular performance reviews and follow up on improvement/action plans.
- Support manpower planning, workload allocation, and resource utilization.
- Maintain operational dashboards and ensure accuracy of performance data.
- Present operational performance and improvement initiatives to senior management.
Requirements
- Bachelor's degree in Business Administration, Management, Finance, Operations, or a related field. MBA is preferred.
- 5+ years of relevant experience in Operations/Business Operations/Performance Management.
- Strong hands-on experience in KPI, KRA, metrics, MIS, and performance reporting.
- Experience in employee performance appraisal and team management.
- Strong analytical and problem-solving skills.
- Good understanding of process improvement and SOP implementation.
- Advanced MS Excel skills; experience with Power BI or other reporting/dashboard tools is an advantage.
- Excellent communication and presentation skills.
- Ability to work with senior management and cross-functional teams.
- Strong ownership, accountability, and decision-making skills.
Key Skills
Operations Management | KPI Management | KRA | Performance Metrics | MIS Reporting | Performance Appraisal | Team Management | Process Improvement | SOP | Business Analytics | Advanced Excel | Power BI | Dashboard Reporting | Stakeholder Management
Pay: ₹800,000.00 - ₹1,000,000.00 per year
Benefits:
- Leave encashment
- Provident Fund
Application Question(s):
- How many years of experience do you have in Operations / Business Operations / Performance Management?
- Do you have hands-on experience in defining, monitoring, and reviewing KPIs/KRAs?
- Have you prepared and presented daily/weekly/monthly MIS or management reports?
- Have you been involved in employee performance appraisal, KPI/KRA evaluation, or performance reviews?
- How would you rate your MS Excel skills?
- Which of the following Excel/reporting tools have you used?
- What is your current CTC?
- What is your expected CTC?
- What is your notice period?
- Are you willing to work from our Chennai location?
Work Location: In person
