Genesys Cloud CX Platform Engineer
Location: Remote
Employment Type: Long-Term Contract
About the Role:
We are seeking an experienced Genesys Cloud CX Platform Engineer to build, configure, support, and optimize enterprise-scale cloud contact center solutions. This role requires strong hands-on experience with Genesys Cloud CX, IVR development, Architect Flows, routing strategies, platform administration, APIs, and cloud integrations.
Responsibilities:
- Design and develop Genesys Cloud CX solutions.
- Build Architect Flows, IVRs, queues, routing strategies and self-service applications.
- Configure voice, chat, email, SMS, callback and digital engagement channels.
- Develop REST API integrations with CRM and enterprise applications.
- Configure Data Actions, OAuth and webhooks.
- Support production issues, troubleshooting and platform optimization.
- Participate in cloud migration initiatives.
- Collaborate with Architects, DevOps teams and business stakeholders.
- Create technical documentation and deployment guides.
Required Skills:
- 5+ years of contact center experience
- 3+ years of Genesys Cloud CX
- Architect Flows
- IVR Development
- Queue Management
- ACD Routing
- REST APIs
- JavaScript
- Node.js
- Python
- JSON
- Webhooks
- CRM Integration
- AWS/Azure/GCP
- Strong troubleshooting skills
Preferred:
- Healthcare experience
- Genesys Cloud Certification
- Experience migrating from legacy contact centers
Pay: ₹1,500,000.00 - ₹2,000,000.00 per year
Work Location: Remote
