Role Summary
- Make outbound calls to outstanding bills and balance payments followups with Bank branches.
- Attend the incoming calls from mostly Bank and entry stationery, foam boards, & etc orders.
- Maintain a high level of customer satisfaction through excellent communication skills.
- Update and maintain customer / order records in the CRM system (Tally).
- Achieve sales targets and contribute to the growth of the organization.
KRA: Task / Activities
- We will receive calls from Bankers regarding new order and old order and folloups.
- Daily courier followup and tracking using online tracking system (Profesional / France express)
- Receive the incoming calls and update the parcel location and old order details to Bankers.
- Send the bill copy pdf through email and whatsapp to our customers.
- Followup the Bill balance over the phone / emails / whatsapp.
- Preparing stationary parcel for delivery.
KPI: Performance Metrics
- Ability to handle multiple projects and meet strict production deadlines.
- Mostly we will co-ordinate with Bank top level mangers like Regional Mangers / Asst. General Mangers / Chief Mangaers / Branch Mangers & Associates for design and approval.
- Quick learner and Observer.
Required Skills
- High school Diploma or equivalent.
- Speak in Tamil & English
- Excellent verbal and written communication & presentation skills.
- Basic computer knowledge (MS office)
- Organizational and time-management skills for meeting deadlines in a fast-paced environment
Preferred skills
- Experience in Tally accounting software
- Bachelor’s degree (or equivalent) or related discipline, XII or X pass.
- Hindi speak/write added advantage.
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
