JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role: Team Lead
Department: JLL Business Services (JBS) Research Team (Sales Operations)
Location: Gurugram
Reporting to: Manager – Research / Director – Research
About JLL
JLL empowers you to shape a brighter way. Our people are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Purpose
We are looking for a Team Lead to join our Research Team with the Sales Operations function in JLL Business Services.
The Team Lead will be responsible to manage, provide strategic oversight and guidance to our research team members working with global JLL Research Teams. This role combines hands-on team leadership with people management, project management and quality oversight, ensuring the team delivers accurate, timely research outputs that meet expectations of research leaders and the regional research teams. The Team Lead acts as a bridge between the team and internal/external stakeholders – managing projects, coaching team members, build self and team’s domain knowledge, safeguarding data quality and timeliness, and translating broader Research strategy into day-to-day execution.
What this job involves:
Team & Workflow Management
Responsible for working with the Global Research Leaders and Regional Research teams for allocation of work to JBS team members and monitoring of workflow
Support the team on execution and augment their research capabilities
Monitoring work priorities, manage competing demands, and ensure the team meets deadlines and quality standards
Ensure team's adherence to expected turnaround time and accuracy of activities undertaken
Foster a collaborative, high-performance culture aligned with JLL values
Stakeholder Management
Understand stakeholder use cases and research problems, and proactively suggest solutions
Lead the team to fulfil stakeholder expectations on projects, focusing on quality and timelines
Lead calls with stakeholders on process updates, resourcing, and scoping
Serve as player-coach, proactively delivering insights and research products that demonstrate strong market knowledge
Manage and develop stakeholder relationships (internal and external), including responsiveness to feedback
Quality, Process & Data Management
Audit and perform quality review for team members' outputs
Ensure strict adherence to agreed procedures and process flows
Provide support to the Research team for commercial real estate research, including data upload, data clean-up, data analysis, writing market commentary, insight generation, and report edits
Coordinate with Research team leadership on priority focus areas, such as data quality sprints to increase completeness and quality of data
Apply a process and quality-driven mindset focused on accuracy, timeliness, standardization, efficiency, partner with the Research Manager to instill a culture of continuous improvement and operational excellence across the team, encouraging proactive problem-solving
Adhere to agreed KPIs, KRAs, SLAs, and service standards
Identify and surface automation opportunities across research workflows, services, and business lines in partnership with JBS and regional research teams, contributing to the team's automation pipeline
Project Management & Reporting
Manage project activities from planning and scoping through execution, delivery, and cascading feedback to the team
Timely and accurate operational reporting (utilization, SLAs, KPIs, operational data) to support business operations and leadership decision-making
Translate organizational strategy into actionable steps for the team
Participate in ad hoc projects as and when required
Team Development & Performance
Conduct one-on-one meetings with team members to understand their aspirations, deliver feedback, and enhance collaboration
Identify training needs, analyze training outcomes, and redesign training courses as required
Responsible for team performance management and feedback
Coach and mentor team members to build capability and drive results through others
Build self and team’s domain and Commercial Real Estate knowledge and technical expertise over time
Desired Skills
Excellent people management and stakeholder engagement skills, with strong operations skills
Collaborative attitude and willingness to both work independently and as part of a dynamic matrixed organization
A minimum of 8-10 years of experience in research or a related business or professional services sector
Effective written and verbal communication skills and the ability to develop and manage stakeholder relationships
Excellent working knowledge of MS Office tools, including Excel skills, e.g. Pivots, complex formulas, etc. and understanding of AI tools and ways of working; Has foundational understanding of what AI is and understands distinction between different AI tools and outputs.
Sound like you? Before you apply it’s worth knowing what we are looking for:
A self-starter with a proven track record in effectively setting and executing strategy, and organizational development and leadership, particularly in a matrixed environment
Excellent people management and stakeholder engagement skills, with strong operations skills to assess and solution for multiple and competing demands from different areas of the Research organization
Proven ability to lead, motivate, and develop team members with strong coaching and mentoring skills to build team capability and drive results through others
Collaborative attitude and willingness to both work independently and as part of a dynamic matrixed organization.
A minimum of 8 years of experience in the professional services sector
Effective written and oral communication skills
A desire to work within a diverse, collaborative, and driven professional environment
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
