General Manager (GM) – Hotel Operations
Location: Thrissur, Kerala
Job Type: Full-time
Job Summary
We are looking for an experienced and dynamic General Manager to oversee the overall operations of our hotel and Food & Beverage outlets. The ideal candidate will be responsible for ensuring smooth day-to-day operations, maintaining high guest service standards, managing staff, driving revenue, controlling costs, and implementing operational strategies to improve the overall performance of the property.
The candidate should have strong leadership skills, excellent communication abilities, and a hands-on approach to hotel management.
Key Responsibilities
* Oversee the overall day-to-day operations of the hotel and its F&B outlets.
* Lead and manage department heads and operational teams.
* Ensure excellent guest satisfaction and maintain high hospitality standards.
* Develop and implement SOPs and ensure staff follow them consistently.
* Monitor hotel occupancy, room revenue, F&B sales, and overall profitability.
* Work towards achieving monthly and annual revenue targets.
* Control operational costs, wastage, and expenses.
* Monitor inventory, purchasing, and vendor relationships.
* Oversee Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, and other departments.
* Recruit, train, motivate, and evaluate employees.
* Prepare staff schedules and ensure adequate staffing across departments.
* Handle guest complaints and important guest requirements professionally.
* Coordinate with the accounts team to monitor budgets, expenses, and financial performance.
* Review daily operational and sales reports.
* Ensure compliance with food safety, hygiene, fire safety, labour, excise, and other applicable regulations.
* Maintain strong relationships with suppliers, travel agents, corporate clients, and other business partners.
* Develop strategies to improve guest reviews, repeat business, and overall guest satisfaction.
* Identify opportunities for increasing hotel and restaurant revenue.
* Coordinate with the marketing team on promotions, events, and campaigns.
* Conduct regular department meetings and performance reviews.
* Report overall operational performance and key issues to the owners/management.
Requirements
* Bachelor’s degree or Diploma in Hotel Management/Hospitality Management preferred.
* Minimum 3-4 years of experience in hotel operations, with previous experience in a managerial/GM or senior management position.
* Strong experience in both hotel and F&B operations.
* Excellent leadership and people-management skills.
* Strong understanding of hotel revenue, cost control, and profitability.
* Good knowledge of Front Office, Housekeeping, F&B, and Kitchen operations.
* Experience with hotel PMS and POS systems.
* Strong communication and guest-handling skills.
* Ability to make decisions independently and manage multiple departments.
* Professional appearance and strong work ethic.
* Fluency in English is required; Malayalam and Hindi will be an advantage.
* Willingness to work flexible hours, including weekends and holidays.
Preferred Experience
* Previous experience managing a boutique hotel, resort, or independent hotel.
* Experience managing multiple F&B outlets.
* Experience in Thekkady/Kumily or a tourist destination is an advantage.
* Strong understanding of online travel agencies (OTAs), Google reviews, and hotel sales.
* Experience in improving occupancy and F&B revenue.
Key Skills
Hotel Operations | Team Management | Revenue Management | Cost Control | Guest Relations | F&B Operations | Staff Training | Sales & Marketing | Inventory Management | Vendor Management | Problem Solving
Compensation & Benefits
* Competitive salary based on experience and capability
* Performance-based incentives
* Duty meals
* Staff accommodation, if applicable
* Statutory benefits as applicable
* Career growth opportunities
Pay: From ₹35,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
