Customer Support – Lead Conversion (WhatsApp & Social Media)
Company: Prestige International Polyclinic – Premium aesthetic clinic in Dubai (17 years experience, specialized doctors)
Location: Mundhwa, Pune – In‑office, 6 days a week( 5 Days in office , 1 day WFH
About the Role
Convert digital‑marketing leads received via WhatsApp and social‑media inboxes into qualified appointments/patients, while coordinating closely with the Dubai sales, medical, and data‑management teams.
Key Responsibilities
● Respond to inbound leads on WhatsApp and social‑media platforms, qualify them, and schedule appointments with our Dubai doctors and medical practitioners.
● Act as the primary contact for WhatsApp and social‑media inquiries, providing prompt, professional replies.
● Coordinate with the Dubai sales team to validate leads, set appointments, and ensure smooth hand‑off.
● Liaise with the Dubai medical team to confirm treatment plans and share patient details securely.
● Maintain accurate lead information in the CRM (status updates, follow‑up notes, conversion tracking).
● Work with the Dubai data‑management team to ensure data integrity, compliance, and reporting.
● Conduct timely follow‑up calls/messages to move leads through the conversion funnel.
● Monitor and report daily/weekly conversion metrics (lead‑to‑appointment rate, response times).
● Ensure high customer satisfaction and uphold the clinic’s premium brand standards.
● Participate in improvement of overall leads generation and sales pipeline.
Requirements
● 2‑4 years of experience in customer support or lead conversion (B2C preferred).
● Hands‑on experience with WhatsApp Business and social‑media inbox tools (e.g., Facebook Business Suite, Instagram Direct, TikTok).
● Strong English communication skills.
● Ability to coordinate with remote teams across time zones.
● Good organizational and time‑management abilities; comfortable handling high lead volumes.
● Basic CRM proficiency.
● Must work on‑site in Mundhwa, Pune, on a 6‑day weekly schedule.
What We Offer
● Competitive salary aligned with industry standards.
● Opportunity to work with a premium aesthetic clinic that values expertise and patient care.
● Collaborative environment with a dynamic Dubai‑Pune team.
If you thrive in a fast‑paced, in‑office setting and enjoy turning digital leads into loyal patients, we’d love to hear from you. Apply now!
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
