4755 IT Support Engineer IT Operations 1 Chennai • Providing technical support and maintenance for the organization’s IT systems, hardware, software, and network infrastructure. • Troubleshooting technical issues, supporting end users, maintaining IT assets, and ensuring smooth day-to-day IT operations with minimum downtime. • Local asset maintenance (based on aging and working condition and others ensuring workable assets & infrastructure in coordination with IT in HO. The resource will have dual reporting (locally at Chennai and to IT at HO). • Assist in system upgrades, patch management, and antivirus updates. • Monitoring and publishing downtimes, system performance and ensure endpoint security compliance. • Troubleshoot LAN/WAN/Wi-Fi/VPN connectivity issues. • Support network devices including switches, routers, and firewalls. • Coordinate with internet service providers and vendors for issue resolution. • Log and track incidents/service requests using ticketing tools. • Ensure timely resolution of incidents as per SLA requirements. • Coordinate hardware replacements and repairs. • Vendor coordination • Internal communication with finance-IT/supporting local team for IT requirements/central coordination with IT teams Bachelor's degree or equivalent combination of education and work experience required. Degree in technology field preferred. 1 - 2 Years
Job Description
- Ensure zero or minimal downtime to avoid any impact on business operations.
- Resolve user incidents and service requests within defined SLA timelines.
- Ensure proper ticket logging, tracking, and closure as per IT service management processes.
- Maintain compliance with IT security policies and organizational standards.
- Support infrastructure readiness to meet business compliance requirements.
- Strong communication skills with the ability to coordinate effectively with internal teams and external vendors for timely issue resolution.
- Customer support-oriented mindset with a focus on service quality and user satisfaction.
