- About the job
- Join a team where customer communication meets smart automation
- In this role you ll build and scale high impact document composition solutions using Quadient Inspire helping organizations deliver accurate personalized and compliant communications across print and digital channels
- You ll collaborate closely with business stakeholders developers and QA to translate requirements into reliable templates workflows and outputs while continuously improving performance and maintainability
- With an eye for detail and a builder s mindset you ll contribute to modernizing CCM platforms by exploring AI enabled enhancements such as content optimization intelligent data handling and smarter validation
- If you enjoy solving complex composition challenges working in a collaborative environment and seeing your work directly improve customer experiences at scale this is a great place to grow and make an impact
- Key Responsibilities
- Quadient Inspire Development Scaling
- Design develop and enhance document templates and communication journeys using Quadient Inspire for high volume scalable delivery
- Build reusable components styles and modular template structures to improve maintainability and speed of delivery
- Configure and optimize batch and on demand output generation for print and digital channels while meeting performance SLAs
- Integration Data Quality
- Integrate data sources and transform input data to support personalized content rendering and accurate output formatting
- Troubleshoot composition issues layout defects data mapping errors and output inconsistencies provide root cause fixes
- Partner with QA to define test cases validate output accuracy and ensure regression coverage for template changes
- Collaboration Delivery Excellence
- Work with stakeholders to clarify requirements propose template approaches and estimate effort for enhancements and releases
- Maintain documentation for templates components data mappings and deployment processes to support team scalability
- Contribute to continuous improvement by recommending best practices for versioning template governance and release readiness
- AI Enabled Enhancements
- Support initiatives that apply AI to improve content quality validation and automation within CCM workflows
- Assist in exploring AI driven approaches for anomaly detection in output intelligent content suggestions and improved data checks
- Minimum Qualifications
- Education BE ME BTECH MTECH MCA MSC MBA
- 3 5 years of experience in CCM document composition with strong hands on expertise in Quadient Inspire
- Proven ability to build and scale templates components for high volume communications with strong attention to detail
- Experience troubleshooting template layout and data mapping issues and delivering fixes with quality and speed
- Working knowledge of AI concepts and ability to support AI enabled improvements in communication workflows
- About us
- Infosys is a global leader in next generation digital services and consulting
- We enable clients in more than 50 countries to navigate their digital transformation
- With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey
- We do it by enabling the enterprise with an AI powered core that helps prioritize the execution of change
- We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight
- Our always on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem
- Infosys provides equal employment opportunities to applicants and employees without regard to race color sex gender identity sexual orientation religious practices and observances national origin pregnancy childbirth or related medical conditions status as a protected veteran or spouse family member of a protected veteran or disability
Technology->Content Services (CS)->CS - Customer Experience Management Platform->Quadient Inspire
