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Fiche de poste :
The Europe Import Billing Coordinator is responsible for overseeing and supporting Europe Import Billing operations, ensuring accurate and timely processing of import billing transactions, report preparation, work allocation, audits, stakeholder communication, and process compliance. The role requires a strong understanding of Europe Billing processes, excellent analytical abilities, and advanced Excel skills to manage complex billing data and support operational decision-making.
The Coordinator acts as a key liaison between Operations, Finance & Accounting (F&A) teams, Account Executives, AFC contacts, WWF teams, and country stakeholders to ensure service excellence, process efficiency, and adherence to departmental Service Level Agreements (SLAs). The position demands a high level of accuracy, productivity, customer focus, and continuous support for team development through training and floor assistance.
Key Responsibilities:
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Process Europe Import Billing (PPW) transactions accurately and within defined SLAs.
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Allocate workload effectively within the team to ensure productivity and service delivery targets are achieved.
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Monitor daily operations and provide status updates to management regarding team performance and pending activities.
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Conduct billing audits and ensure compliance with established procedures and quality standards.
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Handle escalations and provide timely resolutions to operational and customer-related issues.
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Train and onboard new team members on Europe Import Billing processes and systems.
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Provide floor support and process guidance to team members.
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Share process updates, best practices, and knowledge enhancements across the team.
Build and maintain strong working relationships to support operational efficiency and customer satisfaction.
Identify process gaps and recommend improvements to enhance productivity, accuracy, and customer experience.
Support management initiatives and participate in special projects as assigned.
Perform other job-related duties as required.
Preferred Experience:
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Minimum 1 year of experience within the UPS Billing Department.
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Experience and working knowledge of Europe Billing processes.
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Excellent analytical and problem-solving skills.
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Ability to manage multiple priorities and work under deadlines.
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Strong organizational and time-management skills.
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Customer-focused mindset with a commitment to quality.
Type de contrat:
en CDI
Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.
