What you'll be doing
- Channel Partner Ownership: Own a portfolio of Vahan's highest-value SMB channel partners. These are your accounts. You grow them, you retain them, you make sure they're performing.
- Revenue and Volume Management: Drive supply output from your partner book. Set targets, track actuals, and close gaps fast. You're accountable for the numbers.
- Partner Performance Management: Run structured performance reviews with top partners. Identify what's working, what isn't, and co-build improvement plans that stick.
- Relationship Depth: Build strong working relationships with key decision-makers at each partner. Be their go-to contact at Vahan, and know their business well enough to anticipate problems before they escalate.
- Escalation and Problem Resolution: Handle partner escalations quickly and effectively. You don't push issues up the chain unless they genuinely need to go there.
- Cross-functional Coordination: Work closely with supply ops, product, and client teams to make sure your partners have what they need to deliver. Remove blockers. Follow through.
- Insights and Reporting: Maintain a clear view of partner health across your book. Share structured updates with internal stakeholders on a regular cadence.
You'll thrive here if you
- Have 4 to 9 years of experience in account management, partner success, or B2B relationship roles, ideally in a marketplace, logistics, or staffing context.
- Have managed strategic SMB accounts before and have a clear sense of what good account ownership looks like.
- Are comfortable with numbers. You track your own performance without being asked, and you know how to read a partner's output data and draw the right conclusions.
- Communicate well up and down. You're as comfortable presenting to a partner's leadership team as you are working through day-to-day ops with their coordinators.
- Have strong skills in MS Office and G Suite. You build clean decks, structured trackers, and data-backed reviews.
- Have worked in a high-growth startup before and are comfortable with ambiguity and a fast pace.
- Take ownership. If something is broken in your accounts, you find out before anyone tells you.
Role: Key Account Manager
Industry Type: Software Product
Department: Sales & Business Development
Employment Type: Full Time, Permanent
Role Category: Enterprise & B2B Sales
Education: Any Graduate
Pay: ₹1,000,000.00 - ₹1,500,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Paid time off
- Provident Fund
Work Location: In person
