Hotel systems and Guest Experience
Ensure daily IT check list is followed
Check the interfaces and connectivity of hotels
Attend user calls and resolve or align right team to action
Be the first point of contact for hotels users for any technical or application issues
Understand the requirements clearly from end user and provide solutions
Support and guide local IT resource
Creation/deletion of users id as per csa guide line
Train local hotel resource on WIFI signal testing and documentation
Coordinate with MSP for signal improvements
Coordinate with hotel front desk for guest WIFI feedback and find areas of improvement
Ensure CSA documents for assigned hotels are completed
Check the backup for previous night is completed without any error
Take manual backup in case of tape backup failure and documented
Backup tape are changed regularly and documented the inventory
Check all scheduled tasks for file backup, dco are completed for previous day
Check for regular system updates complete the pending systems
Highlight ITM on any SLA deviations from vendors
Ensure the local resource availability or escalate to ITM and vendor if any deviation
Train new Local resources on their routine task and call logging process
Support users on daily calls
Proposing any new suggestions which can improve the user or Team efficiency
Maintenance of the inventory
Follow up finance for any bill payments ( AMC, ILL Bills etc
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
