Job Title: Customer Service Executive / Call Centre Executive
Job Type: Full-time
Location: Infopark Carnival
Job Summary:
We are looking for enthusiastic and customer-focused Call Centre Executives to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with their queries, provide accurate information, and ensure a positive customer experience.
Key Responsibilities:
* Answer incoming customer calls professionally and courteously.
* Make outbound calls as required.
* Resolve customer inquiries, complaints, and service requests.
* Maintain accurate records of customer interactions.
* Follow company policies and quality standards.
* Escalate complex issues to the appropriate department when necessary.
* Meet daily and monthly performance targets.
Requirements:
* High school diploma or Bachelor’s degree (preferred).
* Excellent communication skills in English (additional languages are an advantage).
* Basic computer knowledge and typing skills.
* Strong problem-solving and interpersonal skills.
* Ability to work in rotational shifts, if required.
* Freshers and experienced candidates are welcome to apply.
Benefits:
* Competitive salary.
* Performance-based incentives.
* Paid training.
* Career growth opportunities.
* Friendly and supportive work environment.
* Paid leave and other company benefits
Schedule:
* Full-time
* Day shift
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
