- A Chat Support Executive handles real-time customer inquiries, complaints, and troubleshooting through text-based channels like live chat, WhatsApp, and email. They ensure customer satisfaction by providing accurate information, managing multiple conversations simultaneously, and documenting interactions within a CRM system.
- Key Responsibilities
- Real-time Communication: Respond to customer questions efficiently through live chat or instant messaging apps.
- Multitasking: Manage multiple chat conversations simultaneously while meeting speed and quality metrics.
- Problem-Solving: Troubleshoot issues, provide step-by-step guidance, and process requests like order tracking or refunds.
- Documentation: Log tickets, process notes, and maintain accurate records of customer interactions in CRM software.
- Escalation: Identify complex issues that cannot be resolved immediately and route them to the appropriate department or floor supervisor.
- Process Adherence: Follow company policies, Standard Operating Procedures (SOPs), and quality guidelines.
- Essential Skill
- Fast and Accurate Typing: Usually requires a minimum typing speed of 25 to 35 Words Per Minute (WPM) with high accuracy.
- Written Communication: Excellent command of grammar, punctuation, and professional tone in the required language(s).Time Management: Ability to prioritize and resolve inquiries within strict Service Level Agreements (SLAs).
- Empathy and Patience: A calm, professional demeanor, especially when handling frustrated customers or difficult situations
- Technical Aptitude: Familiarity with customer support software, live chat tools, and quick learning curve for company products/services.
- Tamil candidates only
Pay: ₹10,264.19 - ₹32,508.40 per month
Benefits:
Work Location: In person
