Skill required: Supply Chain - Supply Chain Execution
Designation: Business Advisory Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We are looking for a detail-oriented and proactive professional to support Customer Operations Incident management ticketing system The role requires close collaboration with cross-functional teams, in-depth analysis of requirements, and ensuring Reduction in repeated incidents, Ticket closure turnaround time, Accuracy of issue resolution, Stakeholder satisfaction / reduced rework • Drive cost savings and efficiency improvements in collaboration with onshore and offshore teams • Identify opportunities to optimize planning processes and improve service levels • Contribute to continuous improvement initiatives across planning operations
What are we looking for? • Strong analytical and problem-solving skills • Advanced Excel and PowerPoint skills • Excellent communication and stakeholder management skills • Background in supply chain, asset management, or engineering (preferred) • Strong understanding of SCM processes, especially PO lifecycle management • Ability to work in a fast-paced, operational environment with multiple stakeholders • Strong communication and problem-solving skills Analytical & Decision Support • Perform root cause analysis and “what-if” analysis for Ticketing issues • Analyze and provide insights on:
Roles and Responsibilities: 1. Incident Identification & Ticket Creation Raise incidents promptly based on issues identified by internal teams or stakeholders Ensure accurate and complete ticket creation (description, impact, priority, affected systems) Categorize incidents correctly (e.g., data issues, Agent defects, inventory discrepancies) 2. Ticket Assignment & Coordination Assign incidents to the appropriate teams (Engineering, DC Ops, Inventory, Planning, etc.) Coordinate with cross-functional teams to ensure clarity on issue ownership Follow up on ownership gaps and ensure accountability is established 3. Tracking & Monitoring Track all open tickets end-to-end until closure Monitor SLA adherence and escalate delays or aging tickets Maintain visibility on critical/high-priority incidents 4. Communication & Updates Provide regular status updates to stakeholders (LCM, Engineering, Planners, E&O, etc.) Highlight blockers, risks, and dependencies impacting resolution Ensure clear communication of ticket status (open, in progress, pending, closed) 5. Validation & Closure Validate resolution provided by the respective teams before closing tickets Ensure the issue is fully resolved and does not reoccur Capture resolution details clearly for future reference
Any Graduation
