Job Title: IT Executive
Department: Information Technology (IT)
Location: Sevoke Road, Siliguri
Job Summary:
The IT Executive will be responsible for maintaining IT infrastructure, providing technical support, ensuring smooth operation of systems and networks, and coordinating software-related activities to support business operations.
Key Responsibilities:
- Install, configure, and maintain desktops, laptops, printers, scanners, biometric devices, and other IT equipment.
- Provide technical support and troubleshoot hardware, software, network, and system issues.
- Create and manage user IDs, email accounts, system access, and permissions.
- Monitor network performance, internet connectivity, and system availability.
- Coordinate with vendors and service providers for IT-related requirements and issue resolution.
- Install, update, and maintain operating systems, applications, antivirus software, and patches.
- Maintain records of IT assets, inventory, licenses, and equipment movement.
- Support office systems including CCTV, attendance systems, and other operational applications.
- Diagnose issues related to internal software/applications and coordinate with support teams for troubleshooting and resolution.
- Coordinate with internal software support teams for issue diagnosis, follow-up, troubleshooting, and ensure timely resolution of system-related concerns.
- Maintain issue logs and provide status updates for pending IT concerns.
- Support employee onboarding and offboarding activities related to system setup and access management.
- Ensure smooth functioning of IT systems to minimize operational disruptions.
- Maintain basic data backup procedures and support information security practices.
Qualifications:
- Graduate / Diploma / Degree in Information Technology, Computer Science, or related field.
- Experience in IT support, hardware maintenance, networking, or system administration preferred.
- Preferred Experience:2-3 years in IT Support
Skills Required:
- Hardware and software troubleshooting
- Networking knowledge (LAN/WAN/Wi-Fi)
- User management and access control
- Vendor coordination
- Problem-solving ability
- Documentation and reporting skills
- Communication and coordination skills
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
