Job Description – Telecaller Counselling Coordinator
Role: Telecaller Counselling Coordinator
Experience: 0.6 Months – 1 Year
Employment Type: Full-time
About the Role
We are looking for a Telecaller & Counselling Coordinator primarily responsible for internal coordination, student data management, follow-ups, and maintaining updated records.
Key Responsibilities
- Coordinate with internal teams and follow up on pending student-related activities.
- Maintain and regularly update student databases, trackers, and records.
- Check data accuracy and ensure timely updates from concerned teams.
- Collect and maintain student/parent feedback and coordinate on concerns.
- Handle student/parent calls and provide basic information/counselling support when required.
- Maintain call, follow-up, counselling, and feedback records.
- Prepare basic daily/weekly reports and status updates.
- Escalate important student concerns to the concerned team/manager.
Requirements
- Good communication and interpersonal skills.
- Strong coordination and follow-up abilities.
- Basic knowledge of MS Excel/Google Sheets.
- Good attention to detail and data management skills.
- Comfortable speaking with students and parents.
- Prior experience in coordination, counselling, tele calling, or education operations is preferred.
Important: This is not a sales role.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
