Key ResponsibilitiesOperational Responsibilities
- Supervise day-to-day food and beverage operations.
- Ensure smooth restaurant opening and closing procedures.
- Monitor service standards and guest satisfaction at all times.
- Coordinate with kitchen and stewarding teams for seamless operations.
- Conduct daily staff briefings and shift handovers.
- Ensure cleanliness, hygiene, and presentation standards are maintained.
- Monitor table setup, buffet displays, and service flow.
- Handle guest complaints professionally and ensure prompt resolution.
- Assist during special events, private dining, and banquets.
Team Management
- Supervise and motivate service associates.
- Train new employees on SOPs, grooming, and guest interaction.
- Prepare duty rosters and manage shift scheduling.
- Monitor staff attendance, punctuality, and grooming standards.
- Conduct on-the-job training and performance feedback sessions.
Inventory & Financial Control
- Monitor operating equipment and prevent breakage/loss.
- Assist in inventory management and stock control.
- Ensure proper billing and cash handling procedures.
- Support cost control initiatives and upselling strategies.
- Maintain records of daily sales and operational reports.
Health & Safety
- Ensure compliance with food safety and hygiene standards.
- Follow HACCP and hotel safety procedures.
- Ensure staff follow sanitation and grooming standards.
- Report maintenance issues and safety hazards immediately.
Required Qualifications
- Bachelor’s degree or Diploma in Hotel Management or Hospitality.
- Minimum 2–4 years of experience in Food & Beverage Service.
- Previous supervisory experience preferred in hotels, resorts, or fine dining restaurants.
Skills & Competencies
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Guest-focused and service-oriented attitude.
- Good knowledge of restaurant operations and service standards.
- Ability to handle pressure in a fast-paced environment.
- Basic knowledge of POS systems and MS Office.
- Strong problem-solving and organizational skills.
Grooming & Professional Standards
- Maintain professional appearance and grooming standards.
- Follow hotel uniform and hygiene policies.
- Demonstrate courteous and professional behavior at all times.
Working Conditions
- Rotational shifts including weekends and holidays.
- Long standing hours during operations and events.
- Fast-paced hospitality environment.
KPIs / Performance Indicators
- Guest satisfaction scores
- Service quality standards
- Staff productivity and training completion
- Upselling and revenue performance
- Complaint resolution efficiency
- Hygiene and audit compliance
Work Location: In person
