Key Duties and Responsibilities:
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely mannerpromptly.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
- Contact Person -Kshitija Shinde (HR) 9920053265
- Experience- 2/3 Years
Pay: ₹50,000.00 - ₹65,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
Work Location: In person
