- Key Responsibilities of a Commercial Vehicle Spares Executive
- Customer Interaction:Greeting customers, listening to their concerns about their vehicles, and understanding the nature of the service or repair needed.
Skills and Qualifications:
- Strong communication and interpersonal skills.
- Organizational and time management skills.
- Basic computer skills for record keeping and communication.
- Experience in the automotive or commercial vehicle industry is often preferred
- Diagnosis and Estimation:Assessing vehicle issues based on customer descriptions and potentially conducting initial diagnostics, then providing cost and time estimates for the required work.
- Work Order Management:Creating detailed work orders that clearly outline the necessary repairs for technicians to perform.
- Parts Management:Ordering necessary parts from suppliers and ensuring their timely delivery to the technicians.
- Communication and Coordination:Maintaining clear communication with both customers and technicians, keeping the customer informed of the progress and any changes to the initial plan.
- Quality Assurance:Ensuring that the work performed meets the required quality standards and addressing any customer complaints or concerns.
- Billing and Payment:Preparing invoices for completed services and collecting payments from customers.
- Record Keeping:Maintaining accurate customer records and service history in the dealership's system.
Job Types: Full-time, Permanent
Pay: ₹15,096.06 - ₹24,714.47 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
